When a unit turns over, speed and consistency protect revenue—and tenants notice the difference. This playbook breaks a 72‑hour turnover into manageable steps so you can standardize the process and avoid costly delays.
Before vacancy (prep)
You win time back when you prepare ahead. Keep a standard punch-list by unit type with common line items—paint touchups, fixture swaps, and a defined deep-clean scope—and pre-schedule both cleaners and a repair crew for the expected turnover window.
The 72‑hour workflow (how we execute)
Day 0 — Move-out & documentation: As soon as the tenant leaves, document the unit with photos and note any urgent safety issues. This creates a baseline for owners and speeds dispute resolution.
Day 1 — Deep clean and critical repairs: Our cleaning team tackles kitchens, baths, and floors while the repair crew addresses safety and function items like locks, detectors, and plumbing leaks.
Day 2 — Cosmetic finishes and QA: Final touchups—paint spots, switch plates, bulbs—followed by a quality-assurance walkthrough and final photos for your records.
Core checklist items (always include these)
- Change HVAC filters and test heating/cooling systems.
- Replace or deep-clean shower caulking where it’s failing.
- Confirm all locks and window latches operate smoothly.
- Keep a completion log and photos for tenant and owner records.
For remote managers: centralize instructions, require photo documentation at each step, and keep one point of contact to approve small repairs. A recommended photo set includes an overall unit shot, close-ups of any damage, and a photo of completed repairs; this reduces disputes and speeds owner approvals.
Communication tips
Share a standard window for vendor arrivals (e.g., morning or afternoon) and require a signed completion note with photos. If parts are needed, record expected lead times and provide a short contingency plan so the unit can still be listed if a minor item is delayed.
Ready to standardize turnover and reduce vacancy time? Book a 72-hour turnover or request a custom punch-list at https://solutionsbysamar.com/book-now/ or call 617-780-5293.
Here is a suggested resource for you to check out:
- Massachusetts tenant & landlord resources — https://www.mass.gov/topics/housing (check your municipality for specific rules).